What types of gemstones do you supply?
We specialize in supplying both natural and lab-created gemstones in bulk, including sapphires, rubies, emeralds, diamonds, and semi-precious stones. Each stone is graded and certified for quality assurance.
Do you offer gemstone grading and certification services?
Mildstone provides a range of quality grades, from Grade A to AAA, including premium small white stones (Star Machine Cut), ensuring options that meet various customer requirements.
How to Place an Order with Mildstone?
- Online Ordering – Customers can conveniently place orders through our website or online platforms.
- Phone Orders – Orders can be placed via phone, with a dedicated team available to assist.
- Email Orders – Customers may submit orders via email, and we ensure a prompt response.
- Mobile Applications – Orders and inquiries can be made through Line, Facebook, Instagram, and X.
How Long Does It Take to Cut Cubic Zirconia or Synthetic Stones?
The cutting time depends on the size, shape, and quantity required. Generally, it takes around 1–2 weeks.
Can I Request Fancy Cutting for Custom Designs?
Yes, Mildstone has over 20 years of experience in fancy cutting for various shapes and sizes, catering to jewelry manufacturers. Customers can also choose from our available in-stock options.
What Is the Ordering Process for Cutting Cubic Zirconia and Synthetic Stones at Mildstone?
Mildstone follows a straightforward cutting order process:
Select Shape, Color, and Size – Customers can choose from our catalog or consult with our sales team for tailored recommendations at no extra cost.
Quotation & Order Requirements – We assess pricing, minimum order quantity, and estimated delivery time based on customer needs.
Production Begins – Once the order confirmation is received, our production team starts the cutting process immediately.
Quality Inspection – After cutting, all stones undergo strict quality control to ensure they meet the required standards.
Shipping – The finished stones are securely packed and shipped to the customer within the agreed timeframe.
Can I Return a Defective Product?
Yes, defective products can be returned within the specified period, provided they are in their original condition with a valid purchase receipt.
How to Care for Cubic Zirconia and Synthetic Stones?
Clean with mild soap and warm water using a soft brush to maintain their brilliance. Avoid exposure to harsh chemicals.
Can Cubic Zirconia Be Used in All Types of Jewelry?
Yes, Cubic Zirconia can be used in all types of jewelry, just like diamonds, including rings, necklaces, earrings, and bracelets.
What After-Sales Services Does the Company Offer?
Mildstone is the only supplier in the market offering comprehensive after-sales support. Our services include product consultations, as well as repair or replacement in cases where the cutting quality or color does not match the order specifications.
Write us messages
We specialize in supplying both natural and lab-created gemstones in bulk, including sapphires, rubies, emeralds, diamonds, and semi-precious stones. Each stone is graded and certified for quality assurance.
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